FAQs

How does it work?

Join our subscription scheme for a hassle-free cycling experience in Glasgow. You’ll have access to your own bicycle, and our dedicated mobile repair service will take care of any necessary repairs, so you can focus on enjoying your ride.

What is the cost of the subscription?

Our subscription fee begins at £24 per month for a standard push bike, £59 per month for an eBike, and £99 per month for the eCargo bike. Subscriptions entitle you to use the bike for social & domestic use with full support from a service team.

What is the minimum subscription contract?

Three-month subscriptions, paid monthly. SWITCH UP subscribers are entitled to a bike, cycling training, mobile repairs and insurance. Check the service Terms and Conditions.

What areas do you cover?

Our mobile repair service covers Glasgow City and the surrounding areas within a 5-mile radius of the city centre and shall be taken from Glasgow Central Station. Check the service Terms and Conditions.

How do I get in touch?

Signing up with us is easy. Just visit our website at switchupbikes.org.uk and follow the simple signup process.

How do I pay?

Setting up payment is easy and secure, and it’s part of the signup process on our website. Payments are automatically deducted on a monthly basis from the day your bike subscription starts, and our [Privacy policy] ensures the safety and privacy of your information.

Do I have to sign a fixed-term contract?

No. We offer a rolling monthly subscription, which means you have the flexibility to return the bike and cancel payments with one month’s notice.

Damage & Servicing

What if the bike gets damaged?

Minor repairs and general wear and tear are covered, but significant damage resulting from abuse or negligence may result in the cancellation of your SWITCH UP subscription.

What does “General Wear & Tear” mean?

As bikes are used more, they tend to experience wear and tear. It’s normal for some parts to stop working or make noise. General wear and tear include:
– Punctures
– Bad brakes
– Broken chains
– Ripped saddles
– Broken spokes
– Gear issues

We cover minor repairs and general wear & tear, but significant damage to bikes due to abuse or negligence may result in the cancellation of your subscription.

We DO NOT cover

– Broken bike frames
– Obvious signs of damage from blunt force or high jumps (bent wheels, snapped handlebars, broken pedals, and more)
– Missing parts that have been stripped from the bike

Significant damage to bikes due to abuse or negligence may result in the cancellation of your subscription.

Theft/Loss

 

What if the bike is stolen?

In the unfortunate event of your bike being stolen, please contact us immediately. We understand that this can be a difficult situation, but we are here to help you. 

1. Always use the lock provided when leaving the bike unattended.
2. Keep the bike in a secure place overnight (in the house, in a garage or storage cupboard).
3. Take pictures of the crime scene, including the cut lock, or area that has been damaged to acquire the stolen bike.
4. Sign in to your profile via www.switchupbikes.org.uk and log in at the top right corner of the screen.
5. Select ‘My bike has been lost/stolen’ and submit a report. A member of staff will be in touch soon after.
6. Get in touch with the police on 101 and report the crime to the police. Be as detailed as possible and take note of the crime report number.
7. The SWITCH UP team will be in touch and request the crime report number and may ask questions about the bike theft.
8. After the police report has been completed and all satisfactory steps are met, a new bike will be registered and assigned to the subscriber.

Note: unless the bike is recovered, we will only be able to cover you against theft once.

Important
– Please note that Bike for Good has the right to refuse a replacement bike if they believe the bike was lost due to negligence.

– Bike for Good may also pursue criminal charges against the subscriber if they are implicated in the theft of the bike.

What if I lose the key to the lock?

Don’t worry, we’ve got you covered. Bike for Good retains a copy of the key to your lock, ensuring your bike can be unlocked if necessary. We can supply you with a new key for a fee of £15, which covers the cost of cutting a new key. If you happen to find the original key, please let us know right away.

Cancellation

Subscribers must provide at least one month’s notice to cancel. Refunds are not available for longer-term agreements where cost reductions are applied.

Can I cancel at any time?

During the testing phase, we ask subscribers to remain with us for the duration and provide feedback. After that, you can cancel with one month’s notice.

How do I cancel?

Simply get in touch with us to inform us that you wish to cancel, and arrange to drop off the bike at our store. A team member will notify you of the expected date of return. You must cancel with at least 1 month’s notice. 

Can I keep the bike?

No, unfortunately not. Our initiative is to keep the bikes for everyone’s use and maintain them for as long as possible. However, Bike for Good do sell new and second-hand bikes at our shop locations and are happy to assist you. 

There is something wrong with my bike.

Not an issue. Just get in touch with us and we will send someone out to come and fix the problem. For free!

Need a bike repair?

No problem! Just let us know and we’ll send someone out to fix it for free.

How to get in touch:
1. Log in to your profile on switchupbikes.org and report the repair needed.
2. Provide some information on the problem and send pictures if possible to help our mechanics diagnose the issue quickly.
3. Arrange a convenient time and location for our mechanics to meet you and perform the repair.
4. We aim to resolve the issue within 48 hours.
5. If the bike can’t be fixed on location, we’ll replace it with an identical model right away.

Please note the service area is currently defined as the area consisting of a 5-mile radius of Glasgow city centre, the city centre shall be taken from [Glasgow Central Station]. Check the service Terms and Conditions.

Please note that our workshop will be closed on the 25th and 26th of December and the 1st of January. We will respond to any servicing or repair requests the next working day.

Important announcement!


As of 19 February 2024, Raleigh, supplier of Babboe Cargo Bikes informed us that there are safety concerns with all Babboe cargo bikes. Customer safety and well-being are of the utmost importance to us, therefore we have notified all Babboe cargo bike customers directly of the recall.  Until further notice from Raleigh, we are halting all new subscriptions of our Babboe cargo bike fleet.

We apologise for the inconvenience this may have caused.

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