Welcome to the SWITCH UP support page. We are committed to making cycling accessible and hassle-free for everyone. Whether you’re a seasoned cyclist or new to cycling, our team of experts is always here to support you on your journey.
If anything goes wrong with your bike, don’t worry – we’re just a click away. Our team manages the entire fleet of eBikes and eCargo bikes, and our mobile support team is available to assist our subscribers whenever they need it.
Opening times
| Monday | 9am – 5pm |
| Tuesday | 9am – 5pm |
| Wednesday | 9am – 5pm |
| Thursday | 9am – 5pm |
| Friday | 9am – 5pm |
| Saturday | Closed |
| Sunday | Closed |
Repair and replacement
At SWITCH UP, we understand that unexpected issues can arise while using our bikes. That’s why we have a dedicated team of experts who offer repair, maintenance, and replacement services to ensure that our subscribers always have a reliable bike at their disposal.
Our team provides a range of services, including:
Mobile repairs for small jobs
Bike swap for jobs that take longer than 45 minutes
Replacement against theft once sufficient evidence is provided from our subscriber
To book a visit, simply email help@switchupbikes.org.uk. We’ll take care of the rest, so you can focus on enjoying your hassle-free ride.
Get in touch
At SWITCH UP, we’re always happy to help and answer any questions you may have. Our friendly subscription team at Bike for Good is available to handle incoming and outgoing calls and emails, and we’re committed to providing excellent customer service to our subscribers.
You can reach us by phone, email, or by visiting us in person at
Bike for Good – West Hub
Bike for Good – West Hub