Welcome to the SWITCH UP support page. We are committed to making cycling accessible and hassle-free for everyone. Whether you’re a seasoned cyclist or new to cycling, our team of experts is always here to support you on your journey.

If anything goes wrong with your bike, don’t worry – we’re just a click away. Our team manages the entire fleet of bikes, eBikes, and eCargo bikes, and our mobile support team is available to assist our subscribers whenever they need it.

Opening times

Monday9am – 5pm
Tuesday9am – 5pm
Wednesday9am – 5pm
Thursday9am – 5pm
Friday9am – 5pm
SaturdayClosed
SundayClosed
Please note that our workshop will be closed 25th and 26th of December and the 1st of January. We will respond to any servicing or repair requests the next working day.

Repair and replacement

At SWITCH UP, we understand that unexpected issues can arise while using our bikes. That’s why we have a dedicated team of experts who offer repair, maintenance, and replacement services to ensure that our subscribers always have a reliable bike at their disposal.

Our team provides a range of services, including:

Mobile repairs for small jobs

Bike swap for jobs that take longer than 45 minutes

Replacement against theft once sufficient evidence is provided from our subscriber

To book a visit, simply log in to your SWITCH UP account on our website. We’ll take care of the rest, so you can focus on enjoying your hassle-free ride.

Get in touch

At SWITCH UP, we’re always happy to help and answer any questions you may have. Our friendly subscription team at Bike for Good is available to handle incoming and outgoing calls and emails, and we’re committed to providing excellent customer service to our subscribers.

You can reach us by phone, email, or by visiting us in person at

Bike for Good – West Hub

Bike for Good – West Hub

hello@switchupbikes.org.uk

Important announcement!


As of 19 February 2024, Raleigh, supplier of Babboe Cargo Bikes informed us that there are safety concerns with all Babboe cargo bikes. Customer safety and well-being are of the utmost importance to us, therefore we have notified all Babboe cargo bike customers directly of the recall.  Until further notice from Raleigh, we are halting all new subscriptions of our Babboe cargo bike fleet.

We apologise for the inconvenience this may have caused.

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